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NOTICE OF NON-DISCRIMINATION

Lakes Regional Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Lakes Regional Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Lakes Regional Healthcare provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters via a language line
    Lakes Regional Healthcare provided free language services to people whose primary language is not English, such as
  • Qualified interpreters- via the language line.

If you need these services, contact your caregiver.

If you believe that Lakes Regional Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Compliance Officer at Lakes Regional Healthcare, 2301 Hwy 71 S, Spirit Lake, IA, Phone 712-336-8786, Fax 712-336-8625 or email carolyn.hansman@lakeshealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Carolyn Hansman, Compliance Officer is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 800-537-7697 (TDD).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Lakes Regional Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

 

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