Before Your Appointment

We want to make sure you get the best care when you are here. One thing you can do to ensure this occurs is to be prepared for your appointment by bringing:

  • A list of questions ready for us
  • A complete list of your medications
  • Other information as requested by your healthcare team

When you arrive, we will ask you for:

  • Your name
  • Your current address
  • Your birth date
  • A photo ID
  • Your insurance information
  • Two contact phone numbers

If you are a new patient or have not visited Lakes Regional Healthcare for a while, you will need to complete a Patient Demographics form when you arrive.

Lakes Regional Healthcare takes your privacy very seriously. We want you to feel safe knowing your personal and medical information is protected throughout the entire Avera health care system. Learn about our privacy practices.

We know getting to where you need to be within the hospital can be confusing at times. Please reference this Facility Map to know where it’s best to park and enter the facility based on where you will receive care or have your appointment.


Here are some basic tips to help ensure a good visit at Lakes Regional Healthcare. Along with following specific instructions from your physician, provider or nurse, consider these tips:

Bring slippers, pajamas, robe, shoes, a coat and any toiletry items if you will be spending the night. You’ll need no more than three changes of clothing. You also might want your favorite books, magazines, laptop computer or tablet (Lakes Regional Healthcare provides free public Internet). Any medications you bring will be kept in a locker and returned to you at the time of your discharge, or sent home with a responsible family member. Inform your care team of any medications you are currently taking.

Leave valuables at home. We are not responsible for loss of jewelry, money or other personal property kept in your room. You are encouraged to keep no more than $5 in cash.
Know your rights and responsibilities. These can be viewed here.

Know we take every step to easily communicate with you. We are committed to delivering the best care to all non-English-speaking patients, and many of our forms are available in English or Spanish. We also provide free 24-hour, telephone interpreter service for many languages.


Learn How You Can
Make A Difference