Lakes Regional Healthcare was recently recognized as a 2022 Outstanding Patient Experience Award recipient by Healthgrades. Hospitals that received this recognition represent the top 15 percent of hospitals in the United States for patient experience.
The awards are based on an analysis of 3,173 hospitals that submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS) for admissions between July 2020 and March 2021. Hospitals were scored on 10 patient experience measures, such as overall rating and whether a patient would recommend the hospital to family or friends.
There are 12 hospitals in Iowa that received this recognition. Lakes Regional Healthcare and Orange City Area Health System were the only two hospitals in northwest Iowa to receive the recognition.
“This recognition is important to us because we are committed to patient satisfaction and customer service,” said Lakes Regional Healthcare President and CEO Jason Harrington. “I’m proud of our healthcare team – this recognition, our five star rating from CMS, Top 100 and Top 20 Rural and Community Hospital designations – they all demonstrate the high quality care, service, and value our patients receive.”
To learn more about this recognition, click here.